Ensuring the Quality of Legal Aid Representation Services

Date: April 29, 2025

Our objective was to determine whether Legal Aid BC had processes and information to help ensure eligible individuals received timely and high-quality legal representation services.

We concluded that Legal Aid BC didn’t have processes and information to help ensure that eligible individuals received timely and high-quality legal representation services. Legal Aid BC accepted our seven recommendations to update its long-term forecasting and enhance processes and information to ensure intake and eligibility reviews, as well as complaints, are addressed in a timely manner that is consistent with policy.